DHL’s Greg Hewitt Talks Global Logistics and Industry Transformation

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In this compelling episode of the Brave Commerce podcast, hosts Rachel Tipograph and Sarah Hofstetter sit down with Greg Hewitt, CEO of DHL Express in the U.S., to discuss the future of logistics and commerce.

Drawing on his 30 years of experience at DHL, Greg offers forward-looking insights into how global shipping is evolving to meet the demands of an increasingly digital and connected world.

While reflecting on the industry’s transformation—from manual processes to AI-driven supply chain optimization—Greg focuses on the next big shifts shaping logistics, including automation, sustainability, and customer-centric innovations. The conversation highlights emerging trends in consumer behavior and explores what lies ahead for ecommerce in 2025.

Every interaction in the checkout phase is an opportunity to build trust and deliver a positive experience.

Sustainability will take center stage as Greg outlines DHL’s ambitious goals for carbon neutrality, investments in sustainable aviation fuels, and innovative programs like Go Green Plus. His perspective underscores how bold, strategic decisions can drive growth and ensure resilience in a competitive landscape.

Key takeaways:

The Evolution of Logistics: Explore pivotal moments over three decades, including the rise of eCommerce, automation, and AI’s potential to reshape customer service and supply chain management.

Sustainability in Action: Learn about DHL’s $7 billion investment in sustainable aviation fuel and initiatives like Go Green Plus, enabling customers to offset carbon emissions.

Leveraging Logistics for Growth: Understand how shifts in global shipping, supply chain optimization, and customer-centric delivery innovations can create opportunities in a competitive ecommerce environment.