Make business more human with Qualtrics solutions by Amazon Web Services

Delivering an outstanding customer experience (CX) is no longer a function; failing to meet customer expectations can jeopardize business growth. A recent Qualtrics study found that bad experiences put a business at risk of losing an average of 9.5% of its revenue. But linking CX to business value and the bottom line is a challenge when siloed data and a lack of technology can’t deliver the multi-channel experience customers expect.

In this episode of the Solution in Focus series, you’ll listen in as Allison Windon, senior vice president of strategy at Qualtrics, discuss how to elevate CX based on insights you generate from customers’ real-time journeys. You’ll also hear how to fully leverage Qualtrics solutions in your AWS Cloud.

You’ll hear how Qualtrics helps you:

• Reduce the cost to serve by understanding and optimizing inefficient journeys and customer touchpoints.
• Improve customer retention by identifying and prioritizing strategic areas of improvement across the entire customer journey.

Increase customer lifetime value by understanding and improving loyalty behaviors that drive repeat purchases.

Listen now

About The Author

AWS Marketplace is a digital software catalog that makes it easy to find, buy, deploy, and manage software that runs on AWS. AWS Marketplace includes thousands of listings offered by independent software vendors, spanning popular categories such as security, networking, storage, machine learning, business intelligence, database, and DevOps. These products can be integrated with AWS services and other existing technologies, enabling you to effectively migrate and operate your business in the cloud. Visit aws.amazon.com/marketplace to learn more.

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