Smart Technologies and Digital Assistants Are Helping Utilities Engage With Their Customers

A decade ago, long before the Internet of Things was an industry buzzword, Reliant, a Texas-based energy company owned by NRG, began installing smart meters in homes across central and eastern Texas to read energy consumption per house more than once a month. First was a weekly email to prevent “sticker shock” by showing a… https://www.adweek.com/digital/how-smart-devices-and-digital-assistants-help-utilities-engage-with-customers/