Snap is recalling and refunding every drone it ever sold

Snap gave up on its Pixy flying selfie camera drone after just four months, but it turns out the company sold under 71,000 drones — and now the company is recalling every one of those drones because their batteries pose a fire hazard. Yes, the entire drone is being recalled, not just the removable battery, likely because Snap doesn’t make those batteries anymore.

Then, you can get a full refund for the entire drone and / or any batteries you own — sounds like we’re talking at least $185 back to you, unless you bought it on sale. You don’t need a receipt: you can apply for the refund even if you got it as a gift.

To get that money, though, you’ll need to return the entire drone, minus the batteries. You can fill out a form at this link with your drone’s serial number. Snap says it’ll email you a prepaid return label if you do. You’ll need to find a safe way to dispose of the batteries yourself; Snap says you should NOT drop them at your local hardware stores or big box stores like Target; there’s a website here to help.

Snap CEO Evan Spiegel once suggested the market for drones was bigger than that for video-capturing glasses, but that was before the Pixy came out. I believe this is the first time we’ve heard sales numbers for the Pixy; the CPSC reports that the company sold “about 71,000” units, though the number of drones is fewer since that includes batteries sold separately.

Update, 12:06PM ET: Clarified that the 71,000 recalled objects include batteries sold separately.

Update, 2:28PM ET: Clarified that Snap is saying not to drop batteries in collection boxes at hardware stores.

https://www.theverge.com/2024/2/1/24058119/snap-recall-pixy-drone-refund