Best Buy lays off 5,000 workers as it shifts focus to online sales

Snow outside of a Best Buy store in Oklahoma City, Oklahoma, on Feb. 17, 2021.
Enlarge / Snow outside of a Best Buy store in Oklahoma City, Oklahoma, on Feb. 17, 2021.
Nick Oxford/Bloomberg via Getty Images

Best Buy says it has trimmed its headcount by 21,000 over the last year as the pandemic has accelerated the company’s transition to selling online. Most of those losses were due to attrition—including workers who were furloughed during the pandemic last year and then chose not to return to work. But Best Buy says that in recent weeks it formally laid off 5,000 workers. The company now has about 102,000 workers—including employees in its retail stores and corporate headquarters.

A company will often lay off workers because it is struggling. The last year has certainly been a challenging period for some brick-and-mortar businesses. This week, for example, electronics giant Fry’s shut down all of its stores.

But that doesn’t seem to be the situation at Best Buy, which has weathered the pandemic fairly well. In the last quarter, same-store sales at Best Buy’s brick and mortar stores were up 12 percent compared to a year earlier. Meanwhile, online sales were up an impressive 89 percent.

As a result, online sales accounted for 43 percent of total sales in Best Buy’s fourth quarter, which ends on January 31. That’s way up from 25 percent in 2019 and 22 percent in 2018. And Best Buy believes that this shift will be mostly permanent, with 40 percent of sales coming from online in the new fiscal year.

Best Buy is downsizing its physical retail presence

Best Buy says its recent changes are an effort to adjust to this new market reality. Traditional stores aren’t going away, but they’re becoming less important. Best Buy says that it has been closing about 20 stores per year over the last two years and expects to accelerate the process in the coming year. Best Buy has 450 stores (out of roughly 1,000) whose leases will run out in the next three years. The company says that it always rigorously evaluates a store before renewing its lease, but in the future, the company will have “higher thresholds on renewing leases.” In other words, under-performing stores will get shuttered more quickly than in the past.

That will mean fewer workers overall and particularly fewer full-time workers. As it laid off 5,000 mostly full-time workers, Best Buy is planning to add 2,000 new part-time jobs.

Best Buy is also working to increase the flexibility of its workforce by training workers to perform a mix of face-to-face and online-oriented jobs. For example, during a slow shift, workers with appropriate training can pick up customer calls from Best Buy’s national hotlines.

Best Buy plans to reconfigure stores to devote less space to showrooms in the front of the store and more space to storage and shipping facilities in the back. Store workers will be able to spend some time helping customers face to face and some time packing online orders.

Some parts of Best Buy’s business are booming

This is all in the context of a generally upbeat financial picture for the company. In a call with investors on Thursday, Best Buy executives reported that the pandemic has boosted demand for several categories of products that Best Buy stocks. For example, the company has struggled to keep gaming consoles on store shelves because “there just hasn’t been enough inventory to meet demand.”

Remote workers have been spending heavily on a range of work-from-home products, from “high tech chairs to monitors to standing desks.” Best Buy says that printing products are in perpetually short supply.

Best Buy also says that home theater equipment and personal fitness gear has been selling briskly as more people exercise and watch movies at home. Kitchen gadgets have also been selling well.

Moreover, Best Buy believes the spending surge is unlikely to abate in 2021. While many workers have struggled financially during the pandemic, a lot of white-collar workers have seen their savings rise as they kept their jobs but couldn’t spend as much on restaurant meals, travel, or other luxuries. So Best Buy expects strong sales of luxury gadgets to continue well into 2021.

https://arstechnica.com/?p=1745487




Holiday marketing: Get the data that puts you ahead of the competition

What you will read in this post:

  • Understand holiday season traffic trends
  • Optimize for strong SEO and PPC keywords
  • Analyzing keyword-driven traffic for seasonal marketing
  • Which sites won the most keyword traffic?
  • Black Friday marketing: November 2019
  • Christmas marketing strategy: December 2019
  • Build strong display and referral partnerships
  • Analyze historic conversion data
  • The biggest display and referral sites (and the brands winning traffic)
  • Black Friday marketing strategy: November 2019
  • Christmas marketing: December 2019

Already imagining the taste of the delicious holiday meals and the laughter of your kids when the entire family comes together? Sorry, we know you’re a marketer; you don’t have time for that. You’re busy worrying whether you have everything you need so your marketing strategy can ensure the biggest possible chunk of holiday traffic and generate maximum sales.

This post investigates seasonal marketing statistics of the past few years and provides some eye-opening insights from SimilarWeb’s Digital Marketing Intelligence that helps plan your seasonal marketing.

But first, let’s quickly look at how the COVID-19 pandemic changed consumer preferences and spending this year. Keep these in the back of your mind when you set goals for this year’s holiday marketing strategy.

According to a recent report published by McKinsey & Company, consumer behavior has shifted in five main areas:

  • Increased online buying
  • Increased interest in household goods
  • Higher focus on essentials (health, hygiene, security, and sustainability) 
  • More mindful buying (consumers are researching more, looking for cheaper alternatives and value)
  • More readiness to break loyalty to a brand

Pay attention to the last point. Consumer loyalty has suffered during the time of crisis. This can be meaningful for your retention marketing and also serve as an opportunity for your acquisition marketing and content SEO strategyOne thing is for sure: Competition is going to be more fierce than ever during November-December.

Content created in partnership with SmilarWeb.

Holiday Marketing 2020

It’s now more crucial than ever to know how to leverage your digital marketing channels and optimize campaigns in real-time to reach relevant consumers and stay ahead of the competition. You need the most up-to-date data on overall traffic trends and impactful digital marketing strategies to ensure you can pivot and optimize campaigns as trends emerge.

So digital marketers, to learn how to stand out from the countless online businesses vying for your customers’ attention away from, tune in as we deep dive into SimilarWeb Pro data focused on SEO, PPC, and affiliate channels.

This article will help you understand the data behind seasonal marketing and how to translate it into a strong digital marketing strategy. Make sure you are well-positioned to beat the competition.

Prime Day isn’t usually part of the official holiday season. However, in 2020 “usual” doesn’t count. Due to the wrinkle of COVID-19, Prime Day was pushed back and correlated with the seasonal kickoff this year.

We decided to look at its impact in previous years to understand how this might affect the shopping-heavy fourth quarter of the year and help you draw conclusions for your holiday season marketing push.

Amazon’s annual two-day event has grown in significance over the past few years and not only impacts amazon.com (and it’s dozens of subdomains), but the whole ecommerce space.

In 2019 we witnessed more than 8% growth in traffic during the Prime Day week, compared to the year before. Shopping in December has been increasing over the years as well. Meanwhile, traffic during the Black Friday-Cyber Monday week did not increase in 2019 compared to 2018 when a record growth of 12% year-over-year (YoY) occurred.

This year we are faced with the question: How will COVID-19 impact consumer behavior during the holidays? Analyzing shopping behavior on Prime Day may indicate what you can expect for the remainder of the year.

According to Amazon, 2020 Prime Day sales topped last year’s by almost 40%. And based on our data, half of the 50 best-selling products are private label brands. That’s good news for ecommerce. Or is it? Forbes tells us that Amazon avoids comparing numbers with Black Friday and Cyber Monday, so we are wondering if Prime Day sales met the goals.

Looking at the data provided by SimilarWeb’s digital marketing intelligence tool, we see that non-amazon retailers saw increased traffic of just below 30%.

Target, for example, created a rival Deals Day, which led to a 54% week-over-week (WoW) traffic increase. BestBuy, with its exceptionally attractive deals, experienced the most significant growth among top retailers. Next in line was Costo with a traffic increase of 59%.

It looks like last year’s trend for Prime Day continued. If this is true for the remaining two months of 2020, Black Friday will be less significant, and shoppers in December will look for the best deals. For marketers, it means now’s the time to buckle up; you might need an extra-aggressive holiday marketing strategy.

Optimize for strong SEO and PPC keywords

However heavy holiday traffic in 2020 will be, you need to grab your share. It’s a good time to review your keyword strategies for SEO and PPC. After all, they are both major traffic drivers.

SEO means optimizing your website’s content, structure and user experience according to Google’s Search Engine Result Pages (SERPs). This starts with an effective keyword research for organic searches and competitor analysis, followed by a review of your pages, and optimization of your pages according to your research findings.

For SEO, it’s crucial that your pages stay focused on the topic at hand which means your meta tags need to be relevant and your pages need to include related and relevant information around the right focus keyword.

Another important factor is that your content needs to be linked to from other pages on your site as well as from other websites. As your content pages gain authority and rank over time, they will move up the SERP.

The process of optimizing your pages should have started months ago so, now is an excellent time to re-check your internal linking, meta titles, and image ALT tags and ensure everything is in the right place.

It’s also critical that you check search volume changes and new trending keywords to make sure you’re still targeting the best keywords. People’s searches are constantly changing so there may be a new keyword phrase growing in search volume that your competitors aren’t targeting yet. The closer we get to the holidays, the more competition gets fierce over major seasonal terms.

Keyword analysis for PPC is one of those critical tasks for the holiday season. To get optimal results with PPC, you have to be on the ball with the latest trending keywords.

This is the time to finalize your budget, adjust your bids and overall strategy, so you can easily adapt and pivot during the busier times ahead as you see campaign results and understand how your audience is responding. You may also want to adjust based on what your competitors are doing to drive clicks.

Analyzing keyword-driven traffic for seasonal marketing

During the holiday period, brands largely dictate what shoppers are searching for. That’s because consumers don’t want to miss out on their uncounted deals and special offers.

For you, this is an opportunity to hook onto the right keywords and go head-to-head with your biggest competitors. It’s a once-in-the-year chance to “steal” large amounts of traffic from under their nose and convert them into paying visitors. Once you’ve acquired new customers, it’s hard for others to win them back.

How do we know this? Our keyword research tool provided us with data from previous years. Contrary to other keyword research tools, SimilarWeb Pro leverages actual user search queries and clicks to provide highly reliable data.

Holiday marketing

You can use the tool to receive the freshest keyword-related data and identify trends before anyone else. Can you see how you would lead the keyword competition for paid traffic? The tool also lets you generate and prioritize keywords, optimize traffic share, benchmark against your industry, and more.

Holiday marketing

Next, we want to see if brands also snatch the majority of the traffic. Spoiler: No! SimilarWeb data shows that publishers and Black Friday sites receive the majority of search traffic in the U.S..

This underlines the importance of partnering with affiliate and coupon websites- such as Slickdeals and CouponChef – that know how to leverage search traffic and seasonal trends. The top winners were bestblackfriday.com and blackfriday.com, both with approximately 11% traffic share, followed by bestbuy.com and walmart.com at around 9%.

Which sites won the most keyword traffic in the holiday season?

Black Friday marketing: November 2019

A review of popular keywords in November 2019 shows that three out of the top ten paid search keywords were related to gaming, representing 24% of total paid search traffic.

Battlefield 5′, ‘Assassin’s Creed Odyssey’, and ‘Fire Emblem Warriors’ were popular video games, and it’s fair to assume that they appeared on innumerable wish lists that people were attempting to fulfill. It seems Black Friday marketing that considers Christmas wish lists are a good bet.

It is also interesting to note that amazon.com claimed over 96% of all traffic from these terms in the time period analyzed. When we look at Black Friday keywords specifically, things get more interesting.

The top PPC-related queries at that time included the term ‘Black Friday’ in combination with a branded term. The keywords ‘Black Friday ads 2019′, ‘call of duty black ops 4’, ‘Nintendo Switch Black Friday’, and ‘black Friday deals’ claimed traffic shares ranging from 9% to 12%.

Specific Black Friday campaigns paid off. Most of the traffic winners were well-loved retail brands such as Best Buy and Walmart.

Most searched organic terms related to Black Friday in 2019 were ‘deals’, ‘black friday’, ‘cyber monday deals’, and ‘black friday ads 2019’ claiming respective traffic shares of 3% to 5% each. Unlike PPC-driven traffic, none of the leading organic search terms were branded.

Not only did big box retail names win traffic from these keywords, top affiliates such as blackfriday.com and bestblackfriday.com also made it into the top 10, which you can see in the graph below.

To sum this up:

  • Top organic searches were generic 
  • Top PPC terms were 50% branded and 50% generic
  • Organic search traffic went to retailers, brands, and affiliates 
  • PPC traffic went to popular household brands

The top ten winners can be seen below.

Christmas marketing strategy: December 2019

As expected, the overall November trends continued throughout December. The highest traffic-driving keywords were again gaming-related gifts and gadgets. The three most searched terms were ‘just dance 2020’, ‘star wars jedi fallen order ps4’, and ‘the witcher 3’. 

Interestingly, Amazon scooped up over 96% of all traffic for ‘just dance 2020’, and ‘the witcher 3’; rd.bizrate.com won 97% of the traffic for the keyword ‘star wars jedi fallen order ps4’.

Holiday marketing

Now let’s take a closer look at terms related to the December holidays to see how Christmas marketing campaigns compare.

Most searched organic terms were ‘cyber monday’, ‘deals’, ‘ugly Christmas sweaters’, and ‘laptop deals’ with traffic shares of  3% to 9%. 

Paid keyword terms with the highest traffic shares were ‘cyber monday deals’, ‘siberian husky christmas blowups’, ‘black friday deals’ – still a high traffic share, however 68% down month-over-month (MoM), ‘christmas tree’, ‘icicle christmas lights’, ‘die hard christmas book’, and ‘nintendo switch games for christmas list’. Interestingly, several of the top keywords were related to Christmas decorations, with gift-related keywords coming in closely behind them.

Ugly Christmas sweaters’ was the top Christmas related keyword driving organic traffic in December.

See the ten winners for Christmas related keywords here:

Build strong display and referral partnerships

Referral sites and a Display Ads strategy are crucial during this time. Why? Consumers are looking for deals, but they also know that not every ‘deal’ is a good bargain for them. They trust 3rd party sites to review and guide them through the jungle of deals during the holiday seasons.

We found that SimilarWeb data supports this assessment. Some of the affiliate and display publisher sites driving the most traffic fell within the 10 top winners of keyword traffic over the holiday season in 2019. 

Here’s your opportunity to generate more traffic to your site. A display publisher will show your display ads on the ad space of their websites. Rather than publishing your display ads by yourself, use affiliates to do it for you. The same goes for other referral sites such as deal comparison sites and review sites that can help you win a bigger chunk of the traffic share.

Use SimilarWeb’s digital marketing intelligence tool to find your best affiliates by analyzing performance statistics of display publishers and referral sites. You can compare relevant sites and identify the biggest traffic providers. The tool also lets you benchmark against your main competitors for traffic from the significant sites.

Analyze historic conversion data

Looking at the stats from 2019, we see that direct traffic brought the highest conversions volume on average in November. Retailers experienced the largest growth in converted traffic from Display and Referral channels during this month, growing MoM 42% and 32%, respectively. Also, referral was the best converting marketing channel at 11%, overtaking even direct traffic, which converted approximately 9% during that same period.

Referral traffic spiked during the last week of November. Display ads’ traffic growth wasn’t as concentrated and was used more evenly to promote future deals and increase brand recognition.

The biggest display and referral sites (and the brands winning traffic)

Black Friday marketing strategy: November 2019

When looking at retail winners, Kohs and BBB experienced the largest increase in overall traffic during the last week of November in 2019. Other big winners include CostoWalmartTarget, and Wayfair.

During this time, Costco and Sam’s Club saw the highest growth of referral traffic during, growing 241% and 199% from October to November, respectively. Another big referral traffic winner, Walmart, came in third, increasing its traffic on this channel by a whopping 114%.

Referral leaders have received more than 50% of referral traffic from the top two coupon and rebate sites, with bestblackfridaydeals.com sending about 45% of all referral traffic to the competitive set during November. Walmart seems to have had a solid relationship with the referral site. About 81% of all its outgoing traffic went directly to the retail giant.

While slickdeals.net was the second-largest referral site during that period, it only drove about 6% of traffic. However, display traffic tells a very different story, as slickdeals.com claims the number one spot.

Bestblackfridaydeal.com dropped down to the third spot with shares of  18% and 2% of display traffic, respectively. Cosco.com scooped up about 73% of that traffic in November. Shopping-category leaders utilized display advertising traffic analytics to increase their brand awareness on affiliate sites.

Did we mention the importance of display and referral sites for your holiday marketing? The numbers speak for themselves.

Christmas marketing: December 2019

Now, take a look at the interesting shifts in winners throughout the holiday season of last year. November’s big winners were overtaken in December. As Christmas approached, michaelkors.com grew by 191% when compared to October the same year, claiming the number one spot for overall growth.

While neither Walmart or Target landed in the top spots for MoM growth, the retail conglomerates did win massive overall traffic. Walmart.com saw a mind-blowing 450M visits while target.com was able to rake in upwards of 250M.

Swagbucks.com was the top referral site in December 2019 for the best-performing sites during that period with an 8% traffic share. It drove about 63% of its traffic to worldmarket.com. Other big referrals sites were slickdeals.net and cashbackholic.com.

Among the display publishers, Rakuten secured the largest traffic share with almost 17%. Dealmoon could seize 9% and Slickdeals managed to grab 4%. In fourth place was Dealsplus, everyone else in the top 10 got less than 2%.

The holiday marketing games are on, roll up your sleeves!

During the holiday season, optimizing your digital strategies is more critical than during any other time of the year. You can only be sure of it’s efficiency when you build on reliable data about you and your main competitors’ performance. Make no mistake, they are getting ready for the winter games as well.

Understand how different channels work together to drive success. Leverage marco and seasonal market trends and determine how to make consumer behavior work in your favor. In our example, we’ve learned that brands who partner with affiliates have the best chance of winning traffic from top keywords. 

Now use SimilarWeb Pro to find the best affiliates to partner with, the most successful channels to utilize, and the highest trending keywords in real-time. Get started by opening an account now!

And if you can’t wait to see how you can fine-tune your marketing strategy for this holiday season, use the form below to download the most-up-to-date data for this year and get the competitive edge you need to blow your competition away.

Holiday marketing

Holiday marketing: Get the data that puts you ahead of the competition




SEO tips for your retail store

30-second summary:

  • Almost 80% of shoppers do online research before buying and almost 70% of consumers click on a link that is on the first page of SERPs. 
  • Built-in SEO tools in your point of sale system are an excellent thing for retailers.
  • Wondering why SEO is key for retail business?
  • Content Media shares six SEO tips retailers can use to boost reach and sales. 

An excellent way for you, as a retail business, to reach more customers is to have built-in SEO tools in your point of sale system. However, if you don’t have that, you can follow these SEO tips we are giving in this article to boost your reach and sales. 

In this article, we will talk about the importance of SEO for retailers and a few tips to optimize your SEO. So, let’s jump right in! 

This content was created in partnership with whit Content Media.

The importance of built-in SEO tools in your point of sale system

Search engine optimization or SEO is the practice that makes a website or webpage rank higher in search engine results. There is much importance of SEO for retailers because we know from a few studies that almost 80% of shoppers do online research before buying, and almost 70% of consumers click on a link that is on the first page of SERPs. This means that when your website ranks well on the results page, you are more likely to reach consumers and boost your sales. 

SEO is often a long and hard process that involves optimizing elements on your site or webpage to boost its chances of ranking high in search engines. Your website may offer hundreds of products for sale, maybe with a dedicated page of their own. However, consumers don’t land on the pages but look for a particular product with a specific design, color, shape, etc. It is crucial that you optimize your products for these features in order to rank on search engines. Todays’ POS systems offer in-built SEO tools in your point of sale system taking much of the burden off your shoulders. Such POS systems are definitely worth the investment of a retailer.  

So, why do you really need SEO for your retail? Here, we discuss some benefits that you can get from an optimized website. 

You get more clicks

Did you know that the first five websites on the first page of the results pages get the majority of clicks? This is because viewers trust Google’s algorithm that ranks web pages and don’t want to scroll past the first few pages that may have the best content for their query. 

This is why you need to rank high in search engines so that your website gets the most clicks. 

You build credibility

In essence, when a search engine ranks a webpage on the first page, it is putting credibility on the webpage. As a result, viewers associate rankings with credibility. As your website starts ranking higher in search engines, it builds credibility and authority among your target audience.  

Low marketing costs

Following SEO practices that get you higher rankings organically is likely to get shoppers in less amount than a marketing campaign. It is also said that organic search results get you more revenue than paid search. Therefore, better SEO gets you more benefits than you can imagine. 

SEO tips for retailers

There are more than one billion sites in the world. To make sure your website ranks higher and reaches a diverse audience, you need to follow good SEO practices. Here are a few tips that you can follow to optimize your retail website. 

1. Make use of relevant keywords

Keywords are specific words that search engine users type when searching for a particular item. In regard to retail, there may be various keywords that your target audience may be searching for. By using these useful keywords in your content, you can reach these audiences and boost your sales. 

There are various ways you can find relevant keywords for your website. One way is to use a keyword tool, such as KeywordsFX, or Google Ad’s Keyword Tool. These will aid you in identifying keywords that your target audience uses to find the products you offer. 

You want to put relevant keywords in your pages’ URL, copy, product details, etc. to maximize your reach. 

2. Produce more pages

A website that has more web pages tends to rank higher than websites that have fewer pages. As a retailer, you have the advantage of putting more web pages in the form of various sections. Moreover, you can put up blogs, product descriptions, and testimonials from your customers to increase your webpages. Keeping a website with fresh content can do wonders for your SEO. 

However, it is important to note that you don’t just add pages just for the sake of adding more pages. Quality of web pages matters too in search engine rankings. Your web pages need to provide useful information to visitors that will make them stay for longer on your site and may even turn to valuable customers. 

3. Create shareable content

When you create engaging content that your viewers share across several platforms, you are essentially driving traffic to your website. For this reason, create your social media handles and put up interesting content that your target audience gets attracted to and shares across channels. You may even incorporate ‘share’ buttons on each of your webpages to prompt viewers to share. This allows more reach to your websites, products, and services. 

4. Optimize the images

Did you know that you can add little descriptions on the images you share and optimize your reach? 

Keywords can also be included in the alt text and file name of every product photo on your website, as well as non-product images. This enables search engines to determine what your photo is showing, evidently improving your search engine rankings. 

They know what’s there, wrapping up

SEO plays a very crucial role in getting more reach and credibility. For a retailer, optimizing your website can help you get more customers and build trust among your audience. In this article, we showcased the importance of SEO in retail and gave a few tips for boosting your SEO rankings. If you have in-built SEO tools in your point of sale system, you won’t need to worry about a thing. However, you can achieve a boost in SEO through using relevant keywords in your content, producing more pages on your website, creating content that gets shared across various channels, and optimizing the pictures you put up on your webpages.

SEO tips for your retail store




Will ASOS’ visual search tool revolutionize the retail industry?

In 2017, ASOS introduced visual search on iOS, as a way of making product discovery easier and more interesting for their users. A year on, the Style Match tool, which trawls through an 85,000+ product inventory before matching products to the look in the image, has been rolled out worldwide across both iOS and Android.

ASOS has placed a big bet on visual search, and for good reason. Pinterest has reported a 100% year-on-year increase in Pinterest Lens users, with 600 million visual searches made every month.

The visual search ecosystem is also growing rapidly, with innovations from Google, Amazon, eBay, AliExpress and Wayfair in just the last year.

With this proliferation of visual search adoption, could this cause a snowball effect in the retail industry as others look to jump on the trend? More interestingly, for us as search engine marketers, how will Google’s own visual search engine evolve to compete with retailers like ASOS, who could quickly become the default visual search engine for mobile shoppers?

A brief history of visual search

                                         Source: Distilled.net

To understand how Google’s visual search engine could develop in the future, we need to step back in time to understand the progress they’ve made so far. In the last five years, Google has come a long way from being able to serve images that are mildly related to a search query. Now the algorithm is able to understand the context behind a query, so they can better serve image results that satisfy user intent. This has completely changed the retail landscape where image search was once only a source of inspiration. Google has enabled rich product results that attract those looking to buy through images too.

Made possible by Schema Markup, Google has taken the product page and bundled it inside an image. Product images now feature attributes such as pricing, availability, reviews and item descriptions, as well as including badges to encourage more users to click through to products from results.

Making the leap to lens

Following Pinterest’s launch of their visual discovery tool Lens, Google introduced their own ‘Lens’ equivalent at the I/O developer conference in 2017. It was later rolled out onto all Pixel phones as part of the Google Assistant, and more recently made available to all Android and iOS devices through the Google Photos app.

Right now, Google Lens isn’t geared towards retail. The main features are described as ‘saving information from business cards’, ‘recognizing landmarks’ and ‘looking up products by barcodes’. While this all sounds rather uninspiring for retailers, exciting times could soon be around the corner.

The launch of ASOS’s Style Match tool could be pivotal to this. ASOS is the first big UK retailer to invest significantly in this technology. As other retailers look to invest in a similar vein, Google will undoubtedly commercialize their own visual search offering to capitalize on a growing number of mobile users, inspired by image.

Preparing for an image-first future

Visual search is in its infancy, but we should prepare for a future where a search engine users’ first thought is image. Research by Moz in 2017 found that image search now makes up nearly 30% of all searches on Google, with image blocks in an estimated 11% of search listings.

Searching by text will remain the easiest way to access information for most. For retail, however, it doesn’t seem unrealistic to imagine a time when searching by image is more convenient than text. Visual searches will be favored by those that want to discover similar products, tailored to their own preferences.

If you’re inspired by an outfit on Instagram, the Google of the not-too-distant future might accurately display individual similar items from the outfit, with image results personalized by brand preference, availability, and budget.

Personalization is a challenge the ASOS visual tool intrinsically solves. Their users are already invested in ASOS – they have downloaded the app, they have purchased their products. This means that whenever a user searches by image, they’re going to see ASOS products, and probably like them. This is one of the biggest challenges facing Google, and ultimately why retailers like ASOS will influence the way personalized visual search evolves.

How to prepare?

To prepare for an image-first future, retailers need to adapt their websites to changing search behaviors. Here are four things retailers can do right now to get started:

  • Go mobile

Visual search is inherently mobile – we don’t take pictures on a desktop, so mobile should be at the forefront of a search strategy. Optimizing for image search in its current form should also prepare retailers for what’s to come.

Mobile is big news in 2018. Google looks set to roll out the mobile-first-index imminently, so retailers could face some challenges if they are not mobile-responsive. In the context of visual search, retailers need to be mobile because that’s where it happens. Images hosted on pages that are not mobile-friendly are less likely to show up in mobile image results.

  • Use structured data

Structured data is essential for rich product results to appear on images. This will still likely be the case as visual search expands on Google, so optimize now. There are four attributes that are required for a ‘product’ badge to appear in image results. These are:

  • Currency of the item (in three-letter ISO 4217 format).
  • Price of the item (as a number)
  • URL of the product
  • The name of the product
  • Think page speed

The rankings of the host URL of the image tend to correlate with how the images rank themselves. With mobile page speed becoming a ranking factor as of July, reducing image size is the easiest way to improve load time and satisfy that facet of the algorithm.

Rankings aside, improving page speed is also incredibly important for user experience. Google found that as page load time goes from one second to 10 seconds, the probability of a mobile user bouncing increases by 123%!

  • Make product images functional

Give Google the best chance possible to understand the contents of the product image. Images should be beautiful but functional. This means light backgrounds with the product center stage, as well as including only one product per image.

Image resolution and dimensions are important too. Google tends to exclude extremely large images, or images with unusual dimensions. If images are too wide and not tall enough, or too tall and not wide enough, there’ll likely be issues.

Conclusion

As the above suggests, it is never too early to start planning your digital strategy around visual search – especially in retail. Make the right start by making your site mobile-responsive, to give the best experience for your existing users. Then it’s time to review, refine and optimize your images, to unlock the vast potential the visual search market could have.

 

Andrew Charlton is Search Marketing Consultant at Silverbean

https://searchenginewatch.com/2018/05/07/will-asos-visual-search-tool-revolutionize-the-retail-industry/