Western Digital adds “Red Plus” branding for non-SMR hard drives

Update 5:08pm ET: Pricing
Ars asked a senior Western Digital executive about pricing on the new Red and Red Plus lines. The initial answer given was “in general, we expect WD Red drives will be priced below WD Red Plus drives.” When asked to comment on how prices of the existing EFRX and EFAX models will shift in order to make Red less expensive than Red Plus, the only response was “I can only comment on the [preceding] at this time,” followed by “WD Red Plus will be available in August time period.”

Original story 7:34am ET
Last night, a Western Digital executive reached out to Ars to let us know of a blog post concerning their controversial Red drives.

The company is taking a new branding initiative to clarify the technology used in its NAS drives—in the near future, “WD Red” will exclusively mean disks using Shingled Magnetic Recording technology, and “WD Red Plus” will mean disks using Conventional Magnetic Recording.

Overview

This report is the latest in a series on hard drive manufacturers slipping SMR technology into existing disk lines, with little or no notice to customers.

In (very) brief, SMR disks generally perform well enough in light storage workloads, with plenty of idle time between storage requests—but they can fall catastrophically flat on their faces when hit with more demanding workloads. The ZFS filesystem, in particular, tends to present SMR disks with challenges they have difficulty handling.

Although all three remaining major hard drive vendors—Western Digital, Toshiba, and Seagate—have “submarined” SMR disks into existing channels without doing much to notify customers about it, only Western Digital has done so with disks designed specifically for NAS, or Network Attached Storage, use.

Unfortunately for Western Digital, NAS users tend to be significantly more technical than general consumers—and they frequently hit their disks with far more difficult workloads than Western Digital apparently tested or planned for.

From Red to Red Plus

The use of SMR technology in Western Digital Red is not going away—but moving forward, “Red” will exclusively mean SMR disks. The existing SMR models—WD 20/30/40/60 EFAX—will retain their existing model numbers and will retain their existing WD Red branding. Meanwhile, the CMR disks formerly known as WD Red—in sizes from 1TB to 14TB—get a new “WD Red Plus” branding and label, although their model numbers also remain the same.

Western Digital’s new marketing for the SMR-equipped Red drives labels them as for SOHO use only and clarifies that this means low-intensity operations with lots of idle time in between—and no ZFS. For small business, “intensive,” or ZFS workloads, there’s the Red Plus line—which effectively just means the older, pre-SMR models for now.

There’s also a Red Pro line targeted to maximum-performance applications. This line is unchanged—it existed with the same branding before the SMR fiasco, and it still exists with the same branding and same models today.

Understanding SMR limitations

There’s a fairly large CMR cache area on the otherwise SMR disks, as well as a 256MiB volatile (RAM) cache. Western Digital doesn’t publish details about the CMR cache area in its product datasheets, unfortunately—but typical estimates, such as what was shown in this blocksandfiles interview, range from 1GiB to 100GiB, depending in part on the size of the disk itself.

The CMR cache area on the drive will perform the same as an entirely CMR disk does—and if it has “downtime” between storage requests, the drive’s firmware can spend that time reading data from the CMR cache and trickling it down to the considerably more limited main SMR storage area. Once permanently stored in the SMR zones, the data can be read at about the same speed as it would be from an equivalent CMR disk—SMR’s performance limitations are strictly bound to writes.

If you never committed enough write operations at once to overflow the large CMR cache area, and you gave the drive extended amounts of idle time to “breathe,” you’d see no performance difference between CMR and SMR disks—although, as some NAS users have commented, “you can hear them running all the time.” This refers to the garbage collection process migrating data from CMR cache to SMR zones occurring in long idle times between operations.

Even if you commit enough large write operations at once to overwhelm the CMR cache, in our testing Western Digital’s SMR firmware generally does a surprisingly good job of committing writes directly to the SMR zones. This good job is predicated on those writes being large, contiguous writes, however—and on them being new writes, not rewrites of existing data. In order to modify a single 4KiB sector in a 256MiB SMR zone, the firmware must read in the entire 256MiB zone, then modify that one sector, then write the entire 256MiB zone back out again.

Is the new branding enough?

The new branding is certainly a big step forward for more knowledgeable consumers who already know they don’t want SMR—the only thing they need to know is “Red” means SMR, and “Red Plus” and “Red Pro” mean CMR. The new branding replaces long tables full of internal model numbers—which might not be reflected accurately on reseller sites, even if the consumers know which ones to use.

We’re not certain whether the new, easier branding will satisfy the already-ongoing lawsuits against Western Digital, however. One US class-action lawsuit alleges that marketing any SMR disk as “NAS” disks amounts to actionable false advertising. The new branding is a big help to consumers who already know what SMR means and what its limitations are—but it’s unlikely to do much to educate consumers who aren’t already in the know.

Our use-case analysis shows that SOHO workloads typically are based on short periods of access to the drives. This results in extremely low average throughput (compared with the drive’s available throughput) and provides plenty of idle time for the DMSMR drive to perform the necessary background operations, making it an ideal fit for this application.

In broad strokes, we agree with the above quote from Western Digital’s blog post announcing the new branding. The majority of consumers buying small Synology, Netgear, or other purpose-built NAS devices are likely using them intermittently, with a small number of overall users, and mostly for large files such as digital photos, movies, and music. For those consumers, an SMR-equipped Red will probably be okay—they’re unlikely to push through the CMR cache, and even if they do, the SMR management firmware can probably handle the direct writes fairly well.

The real question moving forward is how well Western Digital’s blog post announcing the new branding will tie in with the actual product details seen on reseller sites. If there isn’t prominent disambiguation between Red, Red Plus, and Red Pro on the product pages themselves, the new branding may not reach many of the people who need to see it.

https://arstechnica.com/?p=1686817