BoltChatAI’s parent company, Bolt Insight, has named Eric Dolan as head of North America.

In this role, Dolan will be responsible for leading business activities across North America for the U.K.-based company, focusing on expanding the adoption of Bolt Insight’s research solutions, which include its AI-based qualitative research platform BoltChatAI. 

“I’ve spent my career at the intersection of insight, strategy, and innovation,” said Dolan. “What drew me to Bolt is their belief that AI should make research more human, not less. BoltChatAI combines cutting-edge technology with deep qualitative rigor. That’s the kind of change the industry needs.”

“Eric recognizes both the strategic pressures brands face and the power of AI to unlock faster, deeper consumer understanding,” said Bolt Insight CEO and co-founder Hakan Yurdakul. “He’s exactly the kind of leader we need to help more companies make smarter, behavior-based decisions at scale.”

Previously, Dolan, who has 15 years of insight leadership experience, was most recently at Kenvue, with previous stops at Procter & Gamble and Johnson & Johnson.

According to Bolt Insight, its BoltchatAI platform has already been adopted by over 100 brands worldwide, with capabilities like AI-moderated conversations, dynamic probing, stimulus upload, multilingual capabilities, and meta analysis.