During peak pearl-clutching over Elon Musk’s Twitter takeover, the conventional wisdom in the marketing world was that after changing the name, firing 80% of staff, and alienating advertisers, the newly renamed X was on the short road to oblivion.
So far, the conventional wisdom has been spectacularly wrong. Not only is Musk on top of the world, X appears to be more relevant than ever. Predictions of audience collapse haven’t come to fruition, and Musk has used his megaphone on X to drive value for Tesla, SpaceX, and of course himself, in the form of a White House role.
Advertisers are also returning. Amazon is the most recent to amp up its spend, joining names like IBM, Comcast, Disney, and Warner Bros. that have flipped the switch back on. This despite X making zero concessions around the looser content moderation policies and replatforming of unsavory voices that drove advertisers away in the first place.
What changed?
Of many factors, the first is simply that there aren’t any other platforms that do X as well as X does X. Journalist J Wortham recently noted that they, and many others, are willing to tolerate the noxious content on X because there’s no legit alternative, particularly in the realms of real-time news and events. Throw in a CEO with a direct line (for now) to a mercurial president and a panoply of communities that are harder to reach elsewhere, and X and its 600 million monthly users don’t look so bad.
Another factor is cultural. We’ve been awash in so much toxic discourse for so long that people are no longer shocked by it. And on the flip side, for millions of users, they’re not on X despite what polite society might consider toxic content—they’re there specifically for it.
Nothing drives this shift home more emphatically than the fact that the vastly more successful Meta is following X’s lead in doing away with human content moderators across its own platforms. In fact, with Facebook and Instagram so much larger than X, Meta may be the one to realize the greatest savings from this “moderation lite” approach.