Google has begun rolling out its futuristic Duplex feature, which can automatically make voice calls to restaurants and other businesses on a user’s behalf, to a small group of Pixel owners in “select” cities around the US. VentureBeat managed to test out Duplex in the real world and recorded what the experience is like when initiating a call through Google Assistant. That part seems fairly straightforward. But the exchange between Google’s realistic-sounding AI voice and a restaurant on the other side of the call is raising some early concerns about transparency. However, it’s not quite what you think.
Watch the video above, and you’ll notice that Duplex never identifies itself as a robot. It never tells the person taking the call…
https://www.theverge.com/2018/11/26/18112807/google-duplex-robot-calls-restaurants-businesses-transparency