[17:18] Infuse Joy as a Leadership and Cultural Imperative, Not an Optional Extra — Conley identifies joy as the most important element of her leadership philosophy, arguing that without it, even high-growth startups will experience burnout despite wearing multiple hats and moving at velocity. This reflects a critical insight for CMOs: Marketing culture directly impacts output quality, and burnout masquerades as normal in fast-moving environments. Rather than treating joy as a morale initiative, Conley operationalizes it by identifying what excites each individual team member and deliberately creating opportunities for them to engage with that work.