But the organizations who are currently in trials would need to try to track key performance metrics and results from using the tool, according to Forrester vp and principal analyst, J. P. Gownder.

“Those savings can vary,” he said. “The time savings could be higher or lower and depends on a worker’s role as well.”

To that, Bing Chat Enterprise comes with additional data protection, according to the company’s statement, where user and business data are protected and will not leak outside the organization. 

The added layer of data compliance may give Microsoft a leg up in wide adoption, according to Wong.

Bottom line

While leaders are cautiously optimistic that Microsoft 365 Copilot will yield a return on investment, Gownder said, it is advised that companies evaluate the offering in their respective environments, gather data and results, and build their own business case for its adoption.