Over the past several years, content moderation has reached a breaking point. We’ve seen all manner of ugliness thrive on platforms like Facebook, Twitter, and YouTube, whether it’s coordinated harassment, impostor accounts, foreign political influence, or bizarre algorithmic chum. At the same time, inconsistent and sometimes heavy-handed moderation has become an increasingly partisan issue, with conservative celebrities appearing before Congress to make murky claims about censorship. In both cases, the loss of trust is palpable, fueled by an underlying lack of transparency. A huge proportion of the world’s speech happens on closed platforms like Facebook and YouTube, and users still have little control or awareness of the rules…
https://www.theverge.com/2018/5/7/17328764/santa-clara-principles-platform-moderation-ban-google-facebook-twitter
