Over 85% of client agreements do not allow for the payment of overtime, and any overtime incurred by guards is considered non-billable overtime (NBOT). Given today’s labor shortage and labor laws, the NBOT rate has increased by over 35%. And with a remote workforce, it is a constant challenge to get real-time data on your staff.

https://www.securitymagazine.com/articles/89615-non-billable-overtime-mitigating-risk-and-maximizing-security-officer-efficiency