As if long telephone wait times weren’t infuriating enough, folks who call some corporate customer service departments in France actually have to pay for each minute they spend on hold. Ultimately, a surtax? is added to their phone bills, and the funds redistributed to the brands that kept them hanging on the line. Sacr? bleu!… https://www.adweek.com/creativity/this-bank-paid-consumers-for-their-long-waits-on-hold-and-in-checkout-lines/