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Retail is no longer just about selling products—it’s about creating experiences that are relevant and resonate emotionally.
In this episode of The Speed of Culture podcast, Matt Britton sits down with Elizabeth Preis, global chief marketing officer at Anthropologie Group, to explore how Anthropologie has built lasting brand love, embraced digital discovery, and redefined customer experiences.
“Anthropologie is a brand 30 years young,” she says on the podcast. “So much brand love already exists. As a marketer, you can’t ask for anything better.”
With a career spanning over 25 years across beauty, fashion, and lifestyle industries, Elizabeth has played pivotal roles in fostering brand loyalty and innovation. Prior to Anthropologie, she held key positions at Saks Fifth Avenue, J.Crew, and Estée Lauder, where she honed her expertise in luxury branding.
Elizabeth’s visionary leadership and dedication to creating memorable customer experiences have cemented her reputation as a trailblazer in the marketing world.
Listen to Elizabeth Preis on The Speed of Culture podcast to uncover how Anthropologie is redefining the retail experience through creativity, emotional connections, and data-driven strategies.
Key takeaways:
[Timestamp: 00:01:01] Amplifying Emotional Connections — Anthropologie creates deep emotional bonds with its customers by delivering unexpected moments of joy across channels. From immersive in-store aesthetics to engaging social campaigns, the brand consistently fosters meaningful connections with consumers. For example, their “Anthropologie Weddings” line delivers surprise and delight for life’s biggest milestones. These carefully curated touchpoints strengthen loyalty and position Anthropologie as more than a retail destination.
[Timestamp: 00:02:05] Discovery as a Cornerstone — A hallmark of Anthropologie’s success is its ability to surprise customers through unique in-house designs and eclectic offerings. Elizabeth highlights how lesser-expected items, like artisan kitchenware or curated furniture collections, drive repeat visits and build a sense of exploration. Whether it’s discovering handcrafted tableware for entertaining or bespoke clothing pieces, Anthropologie’s commitment to discovery ensures customers leave with both memorable products and a deeper connection to the brand.
[Timestamp: 00:08:53] The Influence of Trust — Trust is pivotal in Anthropologie’s approach to influencer marketing. The brand’s ambassadors authentically showcase products within their personal lifestyles, making content relatable and impactful. For instance, micro-influencers often share how Anthropologie pieces complement their daily lives, from styling versatile dresses to elevating home spaces. This strategy not only resonates with audiences but also highlights the brand’s genuine connection to real-world living, further deepening trust.