00:17:34] Deepening Community Engagement: Verizon Value’s commitment to underserved communities is highlighted through its strategic approach. Kim outlines how deeply integrating into these communities and understanding their unique needs has led to tailored value propositions, such as international calling plans and family packages. This is about more than just offering services—it’s about building relationships. Verizon Value’s strategy demonstrates that being an integral part of the community strengthens ties and reinforces brand loyalty and trust. 

00:26:02 Simplifying Consumer Experiences: Simplifying the customer experience, especially for older generations who might struggle with modern technology, is a priority for Verizon Value. The company is dedicated to making content and services more accessible and user-friendly. This effort is part of a broader initiative to bridge the digital divide and ensure everyone, regardless of tech savviness, can benefit from modern technology advancements. By streamlining processes and offering straightforward solutions, Verizon Value empowers consumers to fully engage with the digital world. This commitment to simplicity enhances user satisfaction and fosters inclusivity, allowing a broader audience to stay connected and informed.